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Question

From monthly to annual billing-Caught in support loop

  • October 2, 2025
  • 1 reply
  • 125 views

I’m trying to change from monthly to annual. When I search, it sends me to the user forum with links back to the user forum. It’s a loop.

 

Is there any way to get support from Box? It doesn’t seem like it should be that difficult.

 

Thanks

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • October 2, 2025

    Hi ​@Jblo, 

    Welcome to Box Community, and we’re glad to assist! 

    If you have any change request related to your payment. Kindly reach out to our Billing team by emailing billing@box.com. 

     

    Thanks for posting and we look forward in assisting you! 

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