Freeing up space

Hi Allison, 

Welcome to the Box Community, I'm happy to help!

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,

Hi France, 

I'm not seeing freed up space yet. Does it take time? See screenshot for reference.

Hi, checking in on this? 

Hi Allison, 

We checked on this and tried running the script for your account once again but it looks like the current storage usage reflecting now in your account is the actual usage. You may need to delete more items in your Box in order to upload additional files on your account.

Best regards, 

Hi France, thanks for checking again. I've gone in and made some more updates. Can you please re-run the script? Thanks for your help!