We have a free user that needs to collaborate with a Box enterprise Box folder, but has 2FA enabled on his account when it was disabled recently by Support themselves. It seems to have automatically re-enabled itself.
Can you please help remove 2FA on this account?
The previous support case where 2FA was disabled is #3464643
Hello, I am unable to access files due to two factor authentication not working. I tried with both email and phone number, notice pops up saying they're invalid. I try with an authenticator, and the QR code never loads. How can I resolve this?
Hi
Welcome to Box Community, and we’re glad to help!
For the affected user to regain his access, please have the user to contact the Box Product Support team himself. This way we could help him disable it again.
To reach out to Box Support without logging in, kindly click this link.
We’ll await to the user and thank you for letting us know,
Hi
To reach out to Box Support without logging in, kindly click this link.
What we can do to help is disable your Multi-Factor Authentication. This way you could access your Box account and later on reconfigure your MFA.
Hope it helps and we hope to sort this out very soon!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.