Free storage space error

Emptied trash, no files visible in trash, yet disk space has not updated and cannot move new files into Box that would take space equivalent to that just vacated.

Hi ​@laviesibelle,

Welcome to Box Community and glad to assist! 

I understand that you have issue with data inconsitencies. Upon checking your storage used/total is 494.9 KB of 10.0 GB.

Please note that when you delete folders, the storage space may not immediately update because Box excludes Trash from storage calculations and updates aggregates within an hour or up to 24 hours for complex cases. In rare cases, it might take a few days to a week for the storage usage to reflect correctly. Your files remain safe, and this is a display update issue. You may find more information on this article : https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect.

Thanks for posting! 

Hi ​@ZerbiniWeb,

Welcome to Box Community and glad to assist! 

I understand that you have issue with data inconsitencies. Upon checking your storage used/total is 9.3 GB of 10.0 GB

Please note that when you delete folders, the storage space may not immediately update because Box excludes Trash from storage calculations and updates aggregates within an hour or up to 24 hours for complex cases. In rare cases, it might take a few days to a week for the storage usage to reflect correctly. Your files remain safe, and this is a display update issue. You may find more information on this link : https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!