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Question

Free space reported is not accurate

  • May 22, 2025
  • 5 replies
  • 42 views
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Hello

We noticed that after deleting everything from our box account the space reported is not correct for account ID 10144206752, it says it´s using 8.5GB out of 10GB, but we deleted all files, could you please run the script on that account to recalculate the free space?

Best Regards

Ivo Duarte

    5 replies

    C
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    Hi there,

    Welcome to the Box Community!

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
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    Hi,
    I am facing the same issue. My account id is: 12809561081 
    Can you please run the script to fix the free space in my account too ? 

    C
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    deleted all files and uninstalled box sync on my PC

    Having the same issue , Account ID 191341271 

    Can you please run the script to fix the same issue too?

     

     

    C
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    deleted all files and uninstalled box sync on my PC

    Having the same issue , Account ID 191518071 

    Can you please run the script to fix the same issue too?

    C
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    Same here, user 26822175612

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