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Question

free space

  • May 23, 2025
  • 1 reply
  • 7 views

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my account seems stuck on 9.6GB usage out of 10GB. I've deleted several files + contacted other people who shared files with me to delete theirs. nothing helps.

 

please assist.

1 reply

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Hi Peter, 

Welcome to Box Community and glad to help! 

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!