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Question

Forgot my password

  • May 23, 2025
  • 1 reply
  • 149 views
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Hi, I have a file that was shared with me but I cannot access it as [Password Change is Required]. I cannot recall my old password, so can this be sent to me so that I can set up my new one? 

    1 reply

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    Hi Amy,

    Welcome to Box Community and glad to help!

    You can go ahead and reset your password.

    And as you change your password, make sure you're setting up a strong password to get an access to this shared content. 

    How do you define a “strong” password?

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    Hope it helps! 

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