Hi, I have a file that was shared with me but I cannot access it as [Password Change is Required]. I cannot recall my old password, so can this be sent to me so that I can set up my new one?
Question
Forgot my password
Hi Amy,
Welcome to Box Community and glad to help!
You can go ahead and reset your password.
And as you change your password, make sure you're setting up a strong password to get an access to this shared content.
How do you define a “strong” password?
- A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
- A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
- The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
- If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.