Hi Amy,

Welcome to Box Community and glad to help!

You can go ahead and reset your password.

And as you change your password, make sure you're setting up a strong password to get an access to this shared content. 

How do you define a “strong” password?

• A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.


• A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.


• The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).


• If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

Hope it helps!