Question
Forget user ID and can not sign in
I registered my name, email, password as new customer, but did not respond to the verification of email (I thought I finished the registration). Now I can not sign in. When I tried to do the new customer again, it shows "email exist"
Hi Wei,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.