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Question

Forced password reset - but with Google sign in

  • May 23, 2025
  • 2 replies
  • 58 views
C
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I need to set up a new password to access a client folder.

Box wants me to put in my old password and change it to a new one.

But I have never used a password because I logged in with my google credentials and set up 2FA.

Anyone know how I can get round this issue? Thanks

    2 replies

    C
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    Oh, and yes, I've filled in the form to ask for a password reset email, but I don't get an email from Box. Presumably because I never set up a password using that email address in the firs place.

    C
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    Hi Chris, 

    Welcome to Box Community and glad to help! 

    I opened a new ticket regarding your login issue and someone from Product Support will send an email to assist. Please keep an eye to your email. 

    Happy Friday! 

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