I need to set up a new password to access a client folder.
Box wants me to put in my old password and change it to a new one.
But I have never used a password because I logged in with my google credentials and set up 2FA.
Anyone know how I can get round this issue? Thanks
Question
Forced password reset - but with Google sign in
Oh, and yes, I've filled in the form to ask for a password reset email, but I don't get an email from Box. Presumably because I never set up a password using that email address in the firs place.
Hi Chris,
Welcome to Box Community and glad to help!
I opened a new ticket regarding your login issue and someone from Product Support will send an email to assist. Please keep an eye to your email.
Happy Friday!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.