After I log in, I get the code verification screen and all text appears in question marks inside little boxes. It is completely unreadable. Any help is appreciated.
Question
Font issue? I cannot read anything after logging in - all question marks in tiny boxes
Hi
Welcome to Box Community and we’re happy to assist!
We’ve outlined these troubleshooting steps to possibly fix your authentication error.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Restart your device/machine.
Hope it helps! Please let me know how it goes.
Thank you for the suggestions. None of it worked. I am attaching the screen I get after I put in my email address and password. Oddly enough, I am able to log into this community forum without issue.
Hi
Good day! Thank you for the response,
It turns out that you’ve already reached out to our Box Product Support team regarding your login issue.
Please keep an eye out to your existing case number as we continue to assist you.
Thanks for taking your time,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.