Hi AL, 

Welcome to Box Community and glad to assist! 

• Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  


• Try diffrent browsers, machine and network connection. 


• Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.


• Verify that you are using one of our recommended operating systems.


• Lastly, try reaching out to the folder owner, see if she/he sees the same error. 

Hope it helps! 

Yes, we are all having the same issue.  Including the owner.

I've tried the above steps and there is still this error.