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Question

Folders are missing.

  • May 23, 2025
  • 1 reply
  • 16 views

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Some of my folders are missing. I can see where the folder is there but when I try to go into the folder it gives an error message as though it's no longer there. I do not have any deleted files and I positive I did not delete any folders. Is there anyone else experiencing the same issue? 

1 reply

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Hi Jenny, 

Welcome to Box Community and I'm here to help! 

When you open the folder, are you seeing the files as well? Also, what is the error message you're receiving? 

You may attach a screenshot of your error in this forum. 

We'd love to further assist!