Skip to main content
Question

Folder with important resources removed, how to contact owner or restore ?

  • July 7, 2025
  • 1 reply
  • 39 views
C

Link to file prompts “This shared file or folder link has been removed or is unavailable to you” ask’s me to communicate with Owner or communicate with Box Support. How can I find out who the owner is to communicate with them, or how can my team gain access to file and have it uploaded again ? 

    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 7, 2025

    Hi ​@caroo.rodrigueez, 

    Welcome to Box Community, and we’ll be assisting you in accessing the shared link. 

     

    This error typically is caused by one of 3 things:

    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

    Here's what you can do:

    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
    4. If the permissions and location of the file are verified and correct, and you still cannot access it, please contact Box Support for assistance at support.box.com.

     

    Without the link itself, there’s no way for us to identify the owner.

    Additionally, to protect the user’s privacy we can’t disclose the latter’s information on a public setting such as this forum. 

     

    Thanks for posting!  

    Terms & ConditionsAccessibility statement