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Question

Folder synchronization only partly works

  • May 27, 2025
  • 1 reply
  • 9 views

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The last couple of days work with box is growingly dissatisfying as folders all of a sudden do not show their content anymore or files cannot be opened by programs like EXCEL although they could be opened before.

Logout of box and re-login partially helps, but then after a while the next folder appears empty though it is not. 

I wonder what is happening here and how this "feature" can be fixed at once.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Karsten, 

Welcome to Box Community and glad to assist! 

It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

Thanks for posting!