Skip to main content
Question

Folder synchronization only partly works

  • May 27, 2025
  • 1 reply
  • 71 views
C
Forum|alt.badge.img

The last couple of days work with box is growingly dissatisfying as folders all of a sudden do not show their content anymore or files cannot be opened by programs like EXCEL although they could be opened before.

Logout of box and re-login partially helps, but then after a while the next folder appears empty though it is not. 

I wonder what is happening here and how this "feature" can be fixed at once.

    1 reply

    C
    Forum|alt.badge.img

    Hi Karsten, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

    Thanks for posting! 

    Terms of ServiceAccessibility statement