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Question

FOLDER SIZE INCORRECT ?

  • May 23, 2025
  • 2 replies
  • 25 views
C
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Good Morning, 

I have an issue where I cannot upload any new documents to my folder as it says it has reached its limit, yet, according to my account properties I have only used 2.5g of 10g. Please can someone assist.

Thank you.

    2 replies

    C
    Forum|alt.badge.img

    Hi Rob,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    C
    Forum|alt.badge.img

    Thank you for your assistance, however, something still isn't right. It now says I have 1,017 MB of 10.0 GB used (less than the previous total of 2.5 GB !?) but I still cannot upload any files due to 'Account storage limit reached'. 

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