Hello. We are finding that all of our folders are not representing the correct number of files enclosed as represented in the folder size. This speeds up our reconciliation process, if this count was correct or could be updated automatically. Counting manually is not productive.
For example, case file #6 - shows there are 40 files in the folder, manual count indicates 46. Case file #9 - shows there are 8 files in the folder, manual count indicates 24.
Thank you.
John
Hi John,
Welcome to the Box Community, I'm happy to help!
The issue you encounter seems related to what is described in this article:
I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size.
Feel free to write back in if you have any questions for me!
Best regards,
I am seeing the similar problem. Folder size (file count) is incorrect and the total storage usage is incorrect as well. It is actually reporting less than what I think should be taking up.
Thanks.
Why is this still an issue in 2023 when it was known and being fixed in 2020? Creates lots of [problems when the file count is lower that the actual (and reported) count.
Thanks
Having the same issue. Have come across the same issue a few times before in the past year. Is there any other workaround other than running a script? Unfortunately that wouldn't work for us as we have a corporate account with many employees.
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