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Question

Folder Restructure Lost Recent File

  • May 22, 2025
  • 2 replies
  • 17 views

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I moved folders to duplicate folder names,   "Skipped" same files and deleted them.  I found Autorecovery *.asd files in "Trash", but can't open them, unless they are in original folder location,  which  I can not remember.  

 

Any Help,,  or do I just rack my brain rebuild the deleted folders and hope it works after unknown number of trys?

2 replies

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Hi Howard, 

Welcome to the Box Community!
 
This might require some account specific information and help from our support team, so I've submitted a support case on your behalf.
 
You should be receiving an email confirmation shortly.
 
Please come back and let us know how things go with support!
 
Best,

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Thanks for prompt case generation... In this day,, I would think you really have to be out of it to lose critical content especially in MS Office.    I do see latencies now that I have done a "Save As",   which I don't normally do when working with a file in my BOX that I have added.   Meaning when I click CTRL + S within Word I don't see anything, and closing no warning to Save before closing.  Now I see the slow moving Green Bar.