An entire Folder has disappeared. I have checked all of the other similar cases and comments and none of this advice applies. I need to have some kind of ticket opened by Box to investigate. How do I go about doing this?
Question
Folder Disappeared
Hi Hilary,
Welcome to Box Community and glad to help!
Are you looking for your own files/folders or collaborated only? If it's the latter, you should contact the file/folder owner. Meanwhile, for your own files/folders that disappeared. Please check out your trash/bin icon and restore your contents.
This article will easily guide you to sort, search and restore your deleted contents.
Hope it helps!
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