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Question

Folder completely wiped from Mac, now will only sync empty folders

  • May 22, 2025
  • 1 reply
  • 18 views
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Hi there,

Help would be massively appreciated. My Mac crashed yesterday and when I logged in, my synced Box file had completely disappeared - all installations were still present but no file.

Now, when I try to sync, I can either sync a folder owned by a Steve Griffiths (I don't know him?) and it only syncs old files, any new amendments do not carry over. And when I try to sync the parent files I used before, it takes 2 hours to sync and when I open the box folder I just have empty folders, no actual docs or PDFs or anything. This has occurred three times now. I have tried deleted install and re-installing. I've logged in and out. Any advice would be much appreciated!!!!!!

Thank you!

Sarah

    1 reply

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    Hi Sarah,

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Thanks for your patience!
     
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