I logged in today and a folder and sub folders are all missing. There are a number of collaborators on the folder and others can't see them either. I am one of the owners and can't find them. They are not in trash and last time I accessed box everything was fine. Help!
Question
Folder and files missing
Hi Linda,
Welcome to the Box Community!
I would suggest to check your Trash folder and check if you can still recover the files. Please check this article for reference: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
Thanks!
I did what you suggested and still am not able to find it. On the other hand, the people who have access to my folder are able to see it fine. I am not sure what is going on as I only have one BOX account. frustrating.
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