Flagging that Box online access is down

All files and folders have gone. When I log in on the website, and attempt to go into a folder, I get the following message “Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.” No files are there below the folder level. 

Hi, when logging in (me or a team member) we see our root folder set, but when clicking on any folder, nothing is displayed except an error message in red that reads “Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.” and the center of the page reads “Oops! We can't seem to find the page you're looking for.” Checked account privileges, logged out and back in...nothing. Any suggestions would be helpful and appreciated. 

Any folder I go into, there is no content and an error that says, “Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.” I am a solo user and trying to find help. Anyone know what could be wrong? 

Hi ​@kna, 

Welcome to Box Community!  We appreciate you for reporting this error in the Box Web-App and we’d love to assist! 

Our team has identified this issue and we are closely working get you up and running. Please keep an eye out and we will keep you posted. In the meantime, further updates will be posted at status.box.com. 

Thanks for posting! 

Hi ​@JeffQ, ​@mbleau and ​@DieselGuzzler, welcome to Box Community! 

As of this message, our team has taken steps to remediate this issue and please keep an eye out more updates will be posted soon. 

Thanks for posting, and we hope to get this sorted out very soon! 

Hi ​@kna, ​@JeffQ, ​@mbleau and ​@DieselGuzzler, 

Here’s a quick update for you all, we’ve receive an update that this issue has been resolved. 

If you’re still experiencing this issue, please let us know. 

Thanks. The issue resolved after a couple hours. But, it was very scary to see over a decade of files vanish. And while I have the Box directory backed up through Time Capsule, the files themselves do not appear to be backed up, just the reference to them on Box.