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Question

files were deleted by a colleague - now they are gone on all collaborators

  • May 23, 2025
  • 1 reply
  • 6 views
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Good evening

I am the owner of our box file system with a collaborator with editor access

She deleted all box files from her remote pc

But now all the shared files are also deleted from other collaborators and my pc

We have tried to find these files in her box trash as well as pc trash with no success

 

Help - we have lost everything

Esmarie 

    1 reply

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    Hi Esmarie, 

    Welcome to the Box Community, I'm happy to help!

    Can you go login to your Box account in Box.com on a browser and check your Trash for these deleted items?

    If you own these files, you can recover them in your Box Trash and use the filter within trash to make this a little easier for you.

    You can filter Box Trash content by 'Items I deleted' and 'Items I own'.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    To learn more on how to manage your Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    Hope that helps!

    All the Best, 

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