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Question

Files that Box Drive cannot detect

  • May 22, 2025
  • 1 reply
  • 14 views

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I keep getting this error message, but cannot find how to resolve it: There may be open files that Box Drive cannot detect. To prevent any loss of work, please ensure that any open Box files are saved and closed before you quit.

1 reply

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Hi David, 

Welcome to the Box Community, I'm happy to help!

To resolve this issue, can you uninstall and then reinstall Box Drive on your computer following these articles:

Let us know how it goes and if you have any questions!

Regards,