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Question

Files not syncing to my Mac or my iPhone

  • May 23, 2025
  • 1 reply
  • 18 views

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My Mac computer requires me to re-install box every time I update my computer.  This last time when I did that, it ended up duplicating files and now nothing is syncing correctly.  To put it mildly, everything is a mess.  I keep all of my client files in box so it is extremely disrupting and frustrating.. Help!

1 reply

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Hi Jeannine, 

Welcome to Box Community and glad to assist! 

To address your syncing issue let me create a new ticket and a member of our team will reach out to you. Please keep an eye to your email. 

Thanks for posting!