Skip to main content
Question

Files not syncing after upgrade

  • May 23, 2025
  • 2 replies
  • 26 views

Forum|alt.badge.img

We upgraded from a personal to a business account this week and since then, our files have disappeared from our online platform and are not syncing on our other devices.

2 replies

Forum|alt.badge.img

Hi there, 

Welcome to Box Community and glad to help! 

It appears that you've already opened a ticket for our Product Support team. Rest assured that our dedicated team will be working with you through your existing ticket and please keep an eye to your email. 

Thanks for posting and stay well! 


Forum|alt.badge.img

Hi Box team, 

My team has the same problem.

Regards,

Willy