My files have not been syncing for the past few days now, whether that's from the cloud to my desktop or vice versa. Can you please tell me what's happening and how to fix it? Thank you.
Question
Files not syncing
Hi Jussie,
Welcome to the Box Community! I'm happy to help.
Is this an issue with your Box Drive or Box Sync?
Box does not support running Box Sync and Box Drive simultaneously on a single machine. We recommend replacing Box Sync with Box Drive.
Please check these articles from our Box Product Support pages about Box Drive and Box Sync error notifications.
https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications
https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics
Best,
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