Skip to main content
Question

Files not showing up on Box Drive

  • May 23, 2025
  • 1 reply
  • 26 views

Forum|alt.badge.img

My Box is up-to-date. I've refreshed several folders, restarted, quit Box and restarted, logged out of Box and restarted, but the files I see listed in the browser view ARE NOT there for me in the finder view, however do show up for for my colleagues. This is a huge problem—if I don't see the files there, could I accidentally overwrite some files as I work? I'll need to grab the files from the browser view where I CAN see them, and create a separate location to do my work. Then I guess move the files over. Very cumbersome and disruptive to workflow for large teams, especially on a tight turn around and needing to access files and work quickly. This issue really needs to be resolved!

1 reply

Forum|alt.badge.img

Hi there, 

Welcome to the Box Community! 

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

Have a great day!