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Question

Files Not Showing Up in Box Drive

  • May 22, 2025
  • 6 replies
  • 73 views
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Mac Mini, 2.6 GHz Intel Core i5

MacOS Mojave 10.14.6

I've removed and reinstalled Box Drive and have all of the updates. And restarted my computer multiple times.

I am able to see my files on Box.com, but I cannot see my files on Box Drive. The more I poke around on Box Drive the more the files "disappear" and become undiscoverable. This has been going on for at least a couple of days. And on more than one machine. I tried it on my computer at home and at work. Same account, but two different computers (both Mac Minis).

    6 replies

    C
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    Hi Arlo, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
     
    C
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    I have this exact same problem on my PC. I did notice that if I do a search in Drive, the missing folders will appear but if I try to open them, I get the "Could not open folder" error message. Have you found a solution?

    C
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    Desireé, I logged out of my Box account (on my desktop) and that seemed to do the trick. We did some poking around with my permissions and privileges before that, but not sure that had anything to do with it. Logging out and back in seemed to do the trick.

    C
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    Very frustrating, it seems every few months the file most recently uploaded syncs on Box iPhone app but not on desktop folder on Mac, logging out and back in again works but takes time.

    C
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    My boss has the same problem.

    How to solve it please.

    C
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    I have a Mac, on the Mac app if you know the boss's login details, logging out and back in again works, or uninstalling / reinstalling the app, it will sync to the online account your boss has.

     

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