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Question

Files not showing

  • Oct 7, 2026 6:23 PM UTC
  • 1 reply
  • 18 views
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  • ACR
  • New Participant

in my box folder it shows there are 5 files, but I only see 2 - and i know the other ones were in there a few minutes ago - they are not in the trash - is anyone else having this issue

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • Oct 9, 2026 10:59 PM UTC

Hi ​@ACR, 

Welcome to Box Community, and we’re glad to assist!

 

Is the incorrect file count appears only in the Box website? If yes, please get started by using the  Box search tool to look for the missing file names. 

 

Please let me know how it goes, 

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