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Question

Files not downloading on Mac

  • May 22, 2025
  • 6 replies
  • 8 views
C
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I work on a Macbook Pro and I am not able to open/download any files on the Box desktop app. I am able to save and open files on my computer, but when I try to open any other ones it tries to download but fails to do so. I am able to download from the website, but this is a major hassle.  Please help!

    6 replies

    C
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    Hi Erik, 

    Welcome to the Box Community!

    This would be something our Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Thanks for posting and stay safe!

    Regards,

    C
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    I'm having the same problem.

    C
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    Same probably, here, too ... I'll reach out to support.

    C
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    same

    C
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    Here too—this is a serious detriment. I also am unable to move files from one box folder to another. Basically nothing happens if I drag and drop a file into a new folder, it just shows a window with the blue bar bouncing back and forth as if it's trying to move the file. The file is 2KB large, so it shouldn't be too hard to move.

    C
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    FYI: this worked for me https://support.box.com/hc/en-us/community/posts/7902542741651/comments/8238708372499

    Can you try to quit Box Drive from you menu bar and then start the app again?

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