My offline files suddenly disappeared from the app. I logged out and in, saved files as Offline and they are not showing up in the Offline tab. Please advise.
Question
Files not appearing offline
Hi there,
Welcome to the Box Community!
For to check, may I have the following:
- Screenshot of what it looks like on your end
- How are you saving the files offline
- What Box app are you using? Is it, Box mobile app or Box Drive?
Looking forward in assisting you.
Hello. I don't have a screen shot since I already reset some of the files that were offline but then lost. I'm saving the files by viewing the native folder where the file is saved, clicking the three-dots and selecting Make Available Offline. To set files for access offline, I'm using the Box mobile app (v5.9.0 23533) on my Apple iPhone 13. I've used this without issue for a very long time but recently noticed all the offline files were gone. I first tried rebooting my phone and it didn't resolve. I then tried saving multiple files offline and nothing happened - files didn't show up in the Offline tab. So I then I logged out of Box and back in again - files still didn't show. So I started from scratch and started again, making files available offline.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.