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Question

Files No Longer Open...unless

  • May 23, 2025
  • 2 replies
  • 16 views

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It used to be that I would see files in progress - whether PDF, PPT, etc - and be able to open and comment on them.  Most of my colleagues use PCs, I however do not.  Now when I click on a document I get the following message:  "undefined is not an object (evaluating 'this.pdfjsLib.GlobalWorkerOptions')"

I appear to only have the options of a) using PPT online, Google slides, or downloading to PPT.    Is this is current baseline ability of this file sharing app?

 

2 replies

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Hi Charles,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!


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I have this exact same issue. What is the solution? Please help.