This morning I logged onto my computer and discovered that none of my shortcut links to box files worked. They all say the files have been moved. I am the only person with access to the files. I can see all the files when I log in to Box. Box says they are synched to my desktop but I can't find them on my computer anywhere - they aren't in the Trash. I checked. At the very least, how can I get shortcuts to the files back onto my desktop?
Question
Files no longer accessible on desktop
Hi Lisa,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details.
Thanks for your patience!
Best,
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