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Question

Files Missing

  • May 22, 2025
  • 1 reply
  • 6 views

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My sync in box started then stopped and now I cant get my files on my computer.  It started the sync then stopped halfway through my files and now one of them has a red exclamation point next to it and others are unavailable. Any Help would be appreciated

1 reply

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Hi Elizabeth,

Welcome to the Box Community! 

Please refer to this article from our Box Product Support page about the Box Sync error messages.

https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics

Best,