Same. The files I own have also disappeared. I cannot submit a customer support request online
Question
files missing
Hi Erin,
Welcome to the Box Community!
The files may have been moved or accidentally deleted by a collaborator if those are collaborative contents.
Have you tried locating those files in your Box Trash?
I cannot find my files. My former employer has discontinued use of Box and I think that is why? How can I find them?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
You can sort and filter all items within Box trash folder to easily located your missing files. You can filter content by items you own, or by items you’ve deleted. To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow. Then click the option you want.
More information on managing your Trash can be found in this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
If they are not in your Trash, I suggest contacting your Box Admin if you are part of an Business or Enterprise account so they can run a User Activity Report to investigate what happened to your content.
Hope this can help! Thanks for your participation in the forum!
Best,