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Files locked on BoxDrive (in Mac)

  • May 23, 2025
  • 1 reply
  • 35 views
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Hello!
I have multiple files locked on Box Drive. I work with Mac. It won't let me delete them. They do not appear on the web.
I've reinstalled the program, but it still doesn't fix it.
Somebody knows a way to permanently remove them?
Cheers
Pako

    1 reply

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    Hi Pako, 

    Welcome to the Box Community, I'm happy to help!

    Have you tried to logout and then relogin to your Box Drive app? This might help resolve the issue with those files you wish to be removed from your account.

    For context:

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To log out on a Mac:

    1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
        • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
    2. Click the gear icon, and from the list that displays click Log Out.  

    Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    Let me know how it goes and if you have questions!

    All the Best, 

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