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Question

Files in Capture Uploads folder disappeared

  • May 27, 2025
  • 1 reply
  • 8 views

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Using Box mobile app for iOS, I captured and uploaded several files. I left them in the "Capture Uploads" folder as I did not have the file structure created yet. Now those uploaded files have disappeared. Can they be recovered? Is there an automatic purge of this folder after a time limit?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Michael, 

Welcome to Box Community! 

To help with your missing files, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!