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Question

Files in Box Drive are not showing the most recent version available.

  • May 22, 2025
  • 1 reply
  • 57 views
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Hi, 

When using Box Drive, I notice at times the files in the folder are not showing the most current version in Box Online. Does anyone know why this happens and what I can do to fix it? 

Thank you

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    Can you check if Box Drive is running in the task manager or activity monitor? You want to make sure that Box Drive is running on your computer to reflect the changes on your files/ folders.

    If you've checked and its running and you are still having issues, this may require our Box Support team to work you to investigate. You may reach out to our tech support by clicking on the “Contact Support” link just above this page.

    Best,

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