How to access hidden files

Hi Mohini, 

Welcome to the Box Community!

Have you checked out this related article here, this may be related to the issue you encounter:

• Storage Usage Or File Count In My Account Is Incorrect

The next step will require you to contact Box Support to help you directly and reset your storage/ file count or whoever owns the folder.

As I've checked, I saw that you already have an open ticket for this issue so I connected with the support representative looking into your ticket to update your ticket and you should be receiving an email from them soon!

Thanks for your patience and please let us know how if you have questions!

Best,