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Question

Files have disappeared - Urgent Help Needed

  • May 23, 2025
  • 2 replies
  • 9 views

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Dear Support Team 

All of our folders in Box have disappeared. They have not gone into the trash, no admin access has been removed and we have not done anything besides log onto the platform when these files disappeared. Please help. 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Carole,

Welcome to Box Community and glad to assist! 

Can you specify where your folders have disappeared? Is it through box.com or your local Box folder? 

We'd love to further assist! 

 


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

The files have gone from box.com