My files are of a safeguarding nature and all have disappeared from my Box account
Question
Files have disappeared
Hi Rachael,
Welcome to the Box Community! I'm happy to help.
Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Account Settings > Trash-- you can also review this article for more details on this process:
If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.
If you still can't find your files, then one of the following might be true:
- The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise.
- The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.