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Question

Files Gone

  • May 23, 2025
  • 3 replies
  • 28 views

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Got message a file had been sent to me. Signed up and the file I needed is no where to be found. What could have happened? 

3 replies

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Hi Rebecca,

Welcome to the Box Community! I'm happy to help.

It looks like you are trying to access a shared folder and this can be found in your "All Files" page by logging in to your Box account using your Box credentials through this link.

https://app.box.com/login

Best,

 


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I still just see my box light notes in the all folder. Super strange. I will wait for the company who sent it to me to re-request I sign :)


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I upgraded my plan and now I can't access all my old files. Where are they?