I am using Windows 10 and Chrome as the browner. I have cleared my browser history, saved the file I want to upload to my desk top, and my IT department confirmed there are no firewall issues. I cannot upload any documents (these are PDFs), ranging from file size 192 KB to 6,193 KB. The error message I receive says, "Something went wrong with the upload. Please try again."
Question
Files Fail to Upload
Hi Karmen,
Welcome to the Box Community!
To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Settings > Account. Your Max file size is listed under Account Details.
It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit.
Troubleshooting Uploads to Box
- Settings. Then, click on Account and your Max file size will be listed under Account Information.
- Try uploading using the Upload Files method instead of Upload Folders', or vice versa.
- Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
- Check to see if you are running the latest versions of Java and Flash.
- Clear your Java Cache. Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml
- Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock)
- Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Upload Folders method.
- Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
- Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your Java security settings or proxy configuration.
- Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. Make sure to Allow the Drag and Drop applet once you restart and attempt the upload again.
- Box Accelerator is a global data transfer network that improves the speed of your uploads. If you are having issues with uploads try turning this off temporarily:Go to Account Settings and click the Sharing tab along the top. Select/deselect the Enable Box Accelerator option under Uploading Content. Click Save.
- We recommend leaving the Enable Box Accelerator option checked since slowness is usually a temporary network condition that will clear itself.
Troubleshooting Upload Issues:https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.