The entire organization (full staff) have been experiencing issues with opening documents/files with Box. It's inconsistent and intermittent, but it is ongoing and needs to be resolved. We have already repaired, uninstalled and reinstalled the program.
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This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
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