Hi. I tried to submit a support request but am posting here as well. This morning, I couldn't access links to several files that I normally use - and noticed to day that many of my working files have simply disappeared from box. All of my work this past year plus current working files are just gone. And I have no idea why. Some are shared and some are my own working files that I created. Please HELP!
Question
Files disappeared
Hi Elizabeth,
Welcome to the Box Community!
To confirm, are these links or contents owned and shared to you by someone else?
I would recommend reaching out to them to check if they have changed and removed your access to these items.
If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.
Have a nice day and please let us know how else we can help!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.