I checked some files and even downloaded some of them on 16 September 2024. But they are there anymore. Is there a way to restore all the files and folders exactly as they were before this date?
Hi Arthur,
Welcome to the Box Community!
This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
Thank you for posting!
Best,
Ann
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