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Question

files being shared but cannot open

  • May 22, 2025
  • 1 reply
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I downloaded the app, my associate sent me folders, yet i cannot open or find them in my app. everytime i click the link.. it asks me to download the app again. how come??

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have the following: 

    • What Box app are referring to? Is it Box Drive, Box Sync or mobile app? 

               If Box Drive, you can check this article if it is successfully downloaded: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

               For Box Sync: https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync (make sure that all the file that you want to sync are marked for sync in web app)

    • Screenshot of the error message.
    • What OS and version do you have?

    Looking forward in assisting you.

     

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