Hello, I right click on the folder on my desktop that is in Box. I check the box that says "Make Available Offline". It has been that ways always. None of the contents of that folder are ever available offline. They always have the cloud icon attached to them. They just never get saved locally on my laptop.
Hi there,
Welcome to the Box Community!
I understand that you are having trouble marking a folder for offline use, I'm happy to help!
Could you try manually resetting your Box Drive following this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
If that doesn't help, may I know what troubleshooting steps have you done so far aside from the above?
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
