I run my own company, and am constantly updating files for my team. Lately, my team is unable to see the files I have added to our shared Box account. I have Box synch on my computer, and I can see the files, but they are on the account on Box drive on laptops and can't see them? How can I get everything to synch up?
Question
Files are not synching
Hi Susan,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates.
Thanks for your patience!
I am having the same problems.
There is only two users in my account and the information I am adding via Box Sync is not finding it's way into the Box files.
Michael
In a shared folder (located on one PC-windows) there are several files (all visible in Box-online), but only part of them appear in Box folder on another PC (windows). No mistakes or problems are indicated by Box. How to fix that?
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