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Files are not getting opened in Box drive

  • May 22, 2025
  • 1 reply
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I cannot access previously saved Box documents from the Windows Explorer folder. They keep crashing the programs used to open them, Word,  Adobe etc. This just started happening within the last weeks .

    1 reply

    Forum|alt.badge.img

    Hi Shruti, 

    Welcome to the Box Community!

    I'm sorry to hear that you are having issue accessing your saved documents in Box via Explorer. 

    I checked your account, and it looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

    Kindly reach out to your internal helpdesk for further assistance on looking into this.

    Thanks for posting and let us know how else we can help!

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